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Frequently Asked Questions

Archive for May, 2007

I get a message, during install, saying that my wireless card is inactive. What should I do?

Try the following:

1. Disable your wireless card.
2. Run the WeFi setup again. The setup will fail and clean any former files installed.
3. Enable your wireless card and run the setup again.

How do I uninstall WeFi?

To remove WeFi from your computer please do the following:

1. Locate the WeFi tray icon (should be next to the clock).
2. Right click it and choose Exit
3. Go to Start -> Control Panel -> and double click Add or Remove Programs.
4. Locate WeFi, click it and then click on the Remove button. Follow the instructions to remove WeFi.
5. You will receive an ‘Uninstall Complete’ notice prompting you to click on the Finish button.
WeFi should now be successfully removed from your computer.

You can also remove WeFi by using our uninstaller:

1. Locate the WeFi icon in the tray on the desktop (should be next to the clock).
2. Right click it and choose Exit
3. Go to ‘Start’ -> ‘All Programs’ -> ‘WeFi’ -> Click on ‘Uninstall WeFi’
4. A new window will appear asking ‘Do you want to completely remove the selected application and all of its features?’ Click YES
5. You will receive an ‘Uninstall Complete’ notice. Click ‘Finish’.

We hope you join the WeFi community again in the future.

How do I choose a spot to connect to when WeFi starts up?

No need to choose! Once WeFi starts it will automatically try to connect you to the best spot available.
You may manually choose to connect to a spot by double clicking it. If it’s an encrypted spot, you will be prompted to insert the key.

What is the difference between “Auto Wifi” and “Manual Connect”?

The “Auto WiFi” mode actively searches for the best spot around to connect to, ensuring you always stay connected to the internet and enjoy the best available wireless experience at any time. Even if the connection drops, WeFi will automatically and immediately try to find an alternative so that you stay connected.
By clicking “Manual Connect” you stay connected to the spot of your choice even if WeFi detects that internet is not available on that spot.

What are the encryption types supported for connecting to a router?

You can connect to WEP, WPA and WPA2 (AES, Personal Mode, Mixed Mode) encrypted routers.

How can I access my router when using WeFi?

To access your router while WeFi is working, please do the following:

1. Locate the WeFi tray icon, right click it and choose ‘Open WeFi client’.
2. Go to Tools -> Connection Status. A new window will open.
3. The ‘Gateway’ value is the IP address of the router you are currently connected through.

Does WeFi work when another wireless manager is active?

Usually WeFi can work in parallel to another wireless manager.
However, if you experience difficulties, we recommend that you shut down all other wireless managers running on your computer.

Does WeFi work when my LAN cable is connected?

Yes, WeFi detects when your LAN cable is plugged in and switches to a LAN connection. Wireless connection is resumed when the LAN cable is disconnected.

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