WeFi

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    Frequently Asked Questions

    Archive for the ‘Troubleshooting’ Category

    Why doesn’t WeFi connect to any spot around?

    One possible cause for this problem might be that your firewall settings are set to the highest level. There are some firewall applications that prevent WeFi from working in this situation.

    Another possible cause is an OEM wireless manager. The standard Windows wireless manager (wireless zero config) does not conflict with WeFi. However, some OEM wireless managers that are distributed with a new PC or laptop can cause conflicts with the WeFi client. If you are having trouble connecting to a wireless network via WeFi, disabling your current wireless manager may solve the problem.

    The following may help if you decide to disable your OEM wireless manager:
    1. OEM wireless managers generally place an icon in the system tray, usually at the bottom corner of the screen, next to the time.

    2. The method for disabling your wireless manager varies depending on which software you are running.
    Some require the user to right-mouse-click on the icon in the system tray and select ‘deactivate wireless manager’ or similar. Others require the user to double-click the icon in the system tray to open the wireless manager console. Within the console, there should be an option to ‘let this tool manage your wireless networks’ or similar. Disable this option.

    3. Reboot your computer.

    4. Start the WeFi client.

    If you are still experiencing problems connecting via Wefi, please contact WeFi support with details about your wireless manager’s name and version.

    For advanced users:
    Don’t attempt to do this unless you are familiar with msconfig and services.
    Some wireless managers need to be removed from the startup. Run msconfig and remove the OEM wireless manager software from the startup. You may also need to change the properties of the services associated with the wireless manager from automatic startup mode to disabled.

    I get a message, during install, saying that my wireless card is inactive. What should I do?

    Try the following:

    1. Disable your wireless card.
    2. Run the WeFi setup again. The setup will fail and clean any former files installed.
    3. Enable your wireless card and run the setup again.

    I found a bug. How can I report it?

    To report bugs please use our Feedback Form and select “Report a bug” from the drop down menu.
    Please send us a detailed description of the problem you encountered.

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