Frequently Asked Questions

By mapping your location you help WeFi users around the globe easily find and connect to open WiFi networks.
Each marked spot contributes to our system in gaining more knowledge, allowing you and your friends to easily connect anywhere, anytime.
This is your time to make a difference!

Yes, to install and run WeFi you need to have administrative privileges.

In order to check if you have administrative privileges right click on ‘My Computer’, choose ‘Manage’. Under ‘System Tools’ double click on ‘Local users and groups’. Double click on ‘Groups’ and check that your name appears in the ‘Administrators’list by double clicking it.

One possible cause for this problem might be that your firewall settings are set to the highest level. There are some firewall applications that prevent WeFi from working in this situation.

Another possible cause is an OEM wireless manager. The standard Windows wireless manager (wireless zero config) does not conflict with WeFi. However, some OEM wireless managers that are distributed with a new PC or laptop can cause conflicts with the WeFi client. If you are having trouble connecting to a wireless network via WeFi, disabling your current wireless manager may solve the problem.

The following may help if you decide to disable your OEM wireless manager:
1. OEM wireless managers generally place an icon in the system tray, usually at the bottom corner of the screen, next to the time.

2. The method for disabling your wireless manager varies depending on which software you are running.
Some require the user to right-mouse-click on the icon in the system tray and select ‘deactivate wireless manager’ or similar. Others require the user to double-click the icon in the system tray to open the wireless manager console. Within the console, there should be an option to ‘let this tool manage your wireless networks’ or similar. Disable this option.

3. Reboot your computer.

4. Start the WeFi client.

If you are still experiencing problems connecting via Wefi, please contact WeFi support with details about your wireless manager’s name and version.

For advanced users:
Don’t attempt to do this unless you are familiar with msconfig and services.
Some wireless managers need to be removed from the startup. Run msconfig and remove the OEM wireless manager software from the startup. You may also need to change the properties of the services associated with the wireless manager from automatic startup mode to disabled.

Try the following:

1. Disable your wireless card.
2. Run the WeFi setup again. The setup will fail and clean any former files installed.
3. Enable your wireless card and run the setup again.

To remove WeFi from your computer please do the following:

1. Locate the WeFi tray icon (should be next to the clock).
2. Right click it and choose Exit
3. Go to Start -> Control Panel -> and double click Add or Remove Programs.
4. Locate WeFi, click it and then click on the Remove button. Follow the instructions to remove WeFi.
5. You will receive an ‘Uninstall Complete’ notice prompting you to click on the Finish button.
WeFi should now be successfully removed from your computer.

You can also remove WeFi by using our uninstaller:

1. Locate the WeFi icon in the tray on the desktop (should be next to the clock).
2. Right click it and choose Exit
3. Go to ‘Start’ -> ‘All Programs’ -> ‘WeFi’ -> Click on ‘Uninstall WeFi’
4. A new window will appear asking ‘Do you want to completely remove the selected application and all of its features?’ Click YES
5. You will receive an ‘Uninstall Complete’ notice. Click ‘Finish’.

We hope you join the WeFi community again in the future.

No need to choose! Once WeFi starts it will automatically try to connect you to the best spot available.
You may manually choose to connect to a spot by double clicking it. If it’s an encrypted spot, you will be prompted to insert the key.

The “Auto WiFi” mode actively searches for the best spot around to connect to, ensuring you always stay connected to the internet and enjoy the best available wireless experience at any time. Even if the connection drops, WeFi will automatically and immediately try to find an alternative so that you stay connected.
By clicking “Manual Connect” you stay connected to the spot of your choice even if WeFi detects that internet is not available on that spot.

You can connect to WEP, WPA and WPA2 (AES, Personal Mode, Mixed Mode) encrypted routers.

To access your router while WeFi is working, please do the following:

1. Locate the WeFi tray icon, right click it and choose ‘Open WeFi client’.
2. Go to Tools -> Connection Status. A new window will open.
3. The ‘Gateway’ value is the IP address of the router you are currently connected through.

Usually WeFi can work in parallel to another wireless manager.
However, if you experience difficulties, we recommend that you shut down all other wireless managers running on your computer.